At PocketSIEM we pride ourselves on having accumulated years of tribal knowledge about our customers’ environments. This is not knowledge you can document in a handover file. It is the stuff learned as we are part of your team. By understanding how a business runs. By knowing who always logs in late because of the school run and which servers throw harmless alerts every Monday morning.
Here’s the thing about cybersecurity. You cannot truly defend an environment if you do not understand it. To spot what looks strange you need to know what looks normal. To know what is critical you need to understand the business behind the tech. That level of context does not come from an out-of-the-box playbook or a one-size-fits-all SOC. It comes from people who live and breathe your environment day in and day out.
The MSSP Problem
Most MSSPs cannot apply that level of business context. Their analysts see an alert in the SIEM and they just flick it back to the customer with a note that says “Looks suspicious you might want to check this.” That is not defence that is paperwork. It leaves customers doing the heavy lifting themselves when what they really wanted was an expert team in their corner.
We do things differently. We do not throw alerts back at you like a hot potato. We take ownership. We put our heads together. We ask questions. We think. Because we are the experts and our customers expect us to act like it.
We Are Part Of Your Team
Over the years our relationships with customers have grown into something much more personal than the usual client supplier model. We have been invited to Christmas parties. We have attended conferences together. We have had nights out where we laughed far too much. We have defended businesses on a 24/7 basis through some very long nights and tough incidents. And yes we have always had their backs.
One of our analysts even ended up on a stag do with a customer. We still cringe when we see the photos but it sums it up perfectly. We are not just a vendor lurking in the background. We are people you trust. We are people you share wins losses and occasionally questionable karaoke performances with.
Why This Matters
Cybersecurity is not about flashy dashboards or endless alerts. It is about people who care enough to go the extra mile and who know your environment inside out. That is why we see ourselves as an extension of our customers’ teams rather than an external service. When the pressure is on we are shoulder to shoulder with you.
Bottom Line
PocketSIEM is built on expertise context and relationships. We do not hand alerts back for you to deal with. We think. We act. We defend. We bring all of our tribal knowledge to the table so your organisation is protected not just monitored.
And if you are lucky you might even get us on the dance floor at your Christmas party.
At PocketSIEM we deliver cybersecurity with business understanding built on years of tribal knowledge in cybersecurity. We are not just another MSSP with business context missing. We act as an extension of your security team, we are part of YOUR team, bringing expertise, insight and genuine care to every decision we make.
If you are ready for a partner who truly knows your business and always has your back, let’s talk..
